Our automated Phone Banking service is closing.

Over time, we have monitored and tracked a decline in the use of our Phone Banking service. Phone Banking being our automated service where you could perform basic, everyday banking tasks; like checking balances or paying a preset bill, without speaking to a member of our team. 

In parallel to the decline of Phone Banking use, our Mobile and Internet Banking services continued to grow in popularity. This is due to the added benefits these services provide, such as enhanced security and functionality.  

After careful consideration, we will close our automated Phone Banking service from Tuesday 4 June. 

We understand this change may be an inconvenience for some members. We implemented a comprehensive outreach programme to speak personally with members most likely to be affected by this change. Our primary goal being to personally support their transition to Internet and Mobile Banking. 

Please be assured that there is no change to your ability to speak personally with our friendly Contact Centre Team. You can still reach us during business hours (Monday-Friday, 8.30am - 6.00pm) if you have any questions. Or, if convenient to you, pop into your local branch.