Feedback / Complaint

Any feedback you have helps us improve our customer service. If you feel we have let our standards slip and have a complaint, we want to hear about it too. This provides us with an opportunity to resolve the issue and enables us to learn from our mistakes to continue to improve the service we deliver to all customers. 

How to contact us

Visit a branch

Pop into your nearest branch and have a chat with the friendly team. See a list of branches here.

Call us

0800 229 943
Monday to Friday 8.00am - 6.00pm

Ask to speak with someone in our senior management team if you like.

Write to us

Print out and fill in the attached form then submit it to our feedback address below: download here

Unity Credit Union
PO Box 431
Hastings 4156


Complete an online feedback form

However you choose to contact us we can ensure you that your feedback will be acknowledged within two working days.

Taking your complaint further

If our internal complaints process does not resolve your complaint to your satisfaction, you have access to a free, independent dispute resolution service, and that service may help investigate or resolve your complaint.


We are a member of the Banking Ombudsman Scheme:

Freephone: 0800 805 950
Phone: +64 4 915 0400 (from overseas)
Postal Address: Freepost 218002, PO Box 25327
Featherston Street, Wellington 6146

Banking ombudsmen scheme logo

For more information visit The Banking Ombudsman website

The personal information provided on this form will be kept in accordance with our Privacy Statement. If your complaint is escalated to BOS, we may share the information you provided us with them. You can view our Privacy Statement here

Code of Banking practice

Unity Credit Union abides by the Code of Banking Practice, which is a set of formal standards that all members of the New Zealand Bankers Association have agreed to.

We always aim for our members to have a good experience and the Code of Banking Practice sets out the principles of good banking practice. Unity agrees to follow these good banking practices in our member relationships.

Download a copy of the Code of Banking Practice here