Upgrade to better banking services happens this Saturday, make sure you’re prepared
Cards, Internet Banking, and Mobile Banking services will be temporarily unavailable
Posted August 2024
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Planned outages |
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10:00 p.m., Saturday 31 August until around 10:00 a.m. Sunday 1 September |
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10:00 p.m., Saturday 31 August until around 10:00 a.m., Sunday 1 September |
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11:59 p.m., Saturday, 31 August, until 1 a.m. Sunday, 1 September |
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Our upgraded cards and improved Internet and Mobile Banking platforms will be live from Sunday 1 September. For us to make these improvements, we’ll need to have some planned system outages which we’ve outlined below. This means that access to your cards, Internet and Mobile Banking will be temporarily unavailable during the times outlined below. We recommend you plan for these outages.
Rest assured, we will be working hard to minimise disruption to you during these outages and will restore full functionality as soon as possible. Updates will be provided here on our website and Facebook page during the upgrades next weekend, and we’ve added answers to common questions in our updated frequently asked questions. If you’d like to receive text message updates, please ensure we have your correct mobile phone number on file.
Our Contact Centre will also be available on Sunday, 1 September, from 7.00 a.m. to help you with any card or access-related questions. You can reach us on 0800 229 943, however, please be patient with our team; they are learning our new system, and we may be experiencing higher call volumes than usual.
If you’d like to know more about the enhancements coming to your banking experience, click here.
Planned outage information
Download our new Mobile Banking app today from any app store. You can use it now to change the PIN on your new Debit card, toggle contactless and online payments or upload your card to your digital wallet.
The new Mobile Banking will have full functionality from around 10:00 a.m. on Sunday, 1 September. The old Mobile Banking app will no longer work from 10:00pm on Saturday 31 August. Find out everything you need to know in our Mobile Banking FAQs.
Not sure which is the new Mobile Banking app? Look for the one with the black and white logo or download below. The old Mobile Banking app (with the orange and black logo) will no longer work from 10:00 p.m. Saturday 31 August.
Download the new Unity Mobile Banking app from the App Store or Google Play using buttons below:
Login from around 10:00 a.m. on Sunday 1 September as usual to experience the upgraded functionality.
Cards
Your old card will no longer work from 11:59 p.m. on Saturday, 31 August. The planned outage for cards is from 11:59 p.m. on Saturday, 31 August, until 1 a.m. on Sunday, 1 September.
Important: Your old card will be declined if you attempt to use it during the outage time.
Your new Unity Debit Mastercard® will be ready to activate from 1:00 a.m. on Sunday, 1 September. Simply use it at an ATM or cash withdrawal or make an EFTPOS transaction using your PIN. Remember: you can reset your PIN in the new Mobile Banking app if needed.
Statements
Statements will no longer be sent by email or post; you’ll be able to access these from our upgraded Internet Banking experience:
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From 1 September, you can generate transaction history anytime in Internet Banking.
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From 1 October, statements will automatically generate there on the first of the month, in line with your chosen statement frequency. Statements will no longer be sent by email or post.
We are confident these enhancements will give you a more seamless banking experience with us. Thank you for being a valued member of Unity. We’re thrilled to go on this exciting journey with you.
If you have any questions, give our friendly team a call on 0800 229 943. We’re here to help.