Member Services Officers (Hastings Branch and Contact Centre)
Are you passionate about providing outstanding customer service and help to everyday Kiwis? Ready to roll up your sleeves and be part of something game-changing? Come work with us!
Member Services Officers (Hastings Branch and Contact Centre)
Hastings
Full Time / Permanent
Closing Date 22 August 2025
About Unity
With approximately 45,000 members across Aotearoa, our mission is to help everyday Kiwis achieve a better tomorrow through our range of simple, straight-forward money solutions. We offer a range of products, helpful information, and support – from savings and loans, through to everyday banking – in a way that brings humanity back to banking. Our personalised services reflect our commitment to long-lasting partnerships with our members and community – that’s what a credit union is all about!
We have two exciting opportunities:
- Member Services Officer in our Hastings Branch
- Member Services Officer in our Contact Centre (Hastings Office)
About the Member Services Officer (Hastings Branch) role:
- Be the face of Unity, delivering exceptional customer service face-to-face and over the phone by assisting Kiwis with their everyday financial needs and goals.
- A “normal” day in our branches would see you processing cash withdrawals, deposits, and transfers, opening accounts, and answering queries regarding Unity’s products and services, among other tasks. Key is being able to assist our members with their banking needs.
- Hours of work will cover 40 hours per week between the hours of 8:30am – 5:00pm, Monday-Friday.
- You’ll be joining a close-knit team who like to have fun while serving our members!
About the Member Services Officer (Contact Centre) role:
- Delivering outstanding customer service by assisting our members with their everyday financial needs.
- Being the voice of Unity, helping our members nationwide over the phone.
- Normal hours of work will cover 40 hours per week rostered between the hours of 8:00am – 6:00pm, Monday-Friday.
About you
- Experience in a customer service role.
- Ideally, experience in banking industry, including everyday banking and lending.
- Passion for helping people and the community.
- Can-do, positive attitude.
- Resilient and ability to stay calm under pressure.
- Quick learner who is great at problem-solving.
How to apply
Take a look on our website and if Unity interests you, let’s talk. Apply now and bring us your awesome people energy! https://unitymoney.co.nz/
We will be screening applications as we go, so please submit your application now by emailing your CV and Cover Letter to careers@unitymoney.co.nz!
If you would like a copy of the Position Description, please contact careers@unitymoney.co.nz.