How we can help

Important information for all Unity members.

How we can help

Important information for all Unity members.


COVID-19 update

As of 11:59pm on 2 December 2021, New Zealand moved into the traffic light system (COVID-19 Protection Framework). The system has been introduced to minimise the risk of COVID-19.

Being an essential financial service, there is no requirement for members to be vaccinated to enter our branches. The use of My Vaccine Pass is also not needed.

Members must still adhere to all government and Unity health and safety protocols.

You can find out more about the traffic light system here on the COVID-19 website.

Traffic lights


Branches opening in red areas will no longer hold face-to-face appointments.

Essential over-the-counter transactions will be available however all account opening and lending requirements will need to be completed over the phone. 

Members must also follow the health and safety protocols listed in the 'Visiting a branch' section below.


Branches opening in orange will be adhering to the Unity health and safety protocols as listed below. Full banking services will be available in these branches. 


Branches will operate as normal. Please adhere to Unity health and safety protocols e.g. wear a mask when visiting your local branch.

As at 11:59 pm, Sunday 23 January, all Unity branches will be operating under the red traffic light system. Our branches may at any time be required to temporarily close in order to maintain the safety of both our staff and members. Please refer to our up-to-date branch hours below as they may change regularly.

You can view a list of all our branches here

Visiting a branch

We all need to help stop the spread of the virus. Please avoid visiting a branch wherever possible by using alternative banking options such as internet or mobile banking, ATM services or calling our contact centre.

Please do not visit your local branch if you’re sick or have been in contact with someone who has COVID-19 symptoms.

If you do need to visit a branch to access an essential service, we will have the following safety precautions in place, including:

  • 1 metre physical distancing
  • Contact tracing (scan or complete register)
  • Please do not bring friends and family with you
  • Face masks are required unless a medical exemption has been provided

Register for internet banking

Our internet and mobile banking services allow you to bank anytime, from anywhere, without needing to visit a branch.

Please use the links below to find out more, and to register for internet banking. Once you have registered for internet banking you will then be able to download the mobile banking app.

How to get in touch

We're here to help! Our team are dedicated to ensuring that you are able to stay on top of your finances and help answer any questions you may have. 

Please be patient as Contact Centre wait times may be longer than usual. To free up the phone lines, we urge you to complete an online form and we'll get in touch as soon as possible.

Keeping yourself safe online 

Cybercriminals will do all they can to take advantage of peoples’ anxiety or stress, those that are vulnerable are at high risk of being severely affected. Online hysteria, with the fear of panic buying, products being out of stock and ‘fake news’ popping up all over social media can lead to a huge opportunity for hackers to prey on and deceive people while they are in vulnerable positions, mentally and physically.

Please read through the information here on how to identify these scams and how to protect yourself.

Other helpful information

Please look after yourselves during these tough times. Utilise the free government services that are supplied to the public and make sure you take care of yourself and those who are around you. Use the resources listed below to keep up to date and safe during the Covid-19 pandemic.